Privacy Policy – ExactlyStudio

Effective Date: 25/12/2025

At ExactlyStudio, we respect your privacy and are committed to protecting your personal information.

What We Collect

Name, email address, contact number, shipping address, and other details required to process your order.

Purpose of Collection

• To process and deliver orders

• To communicate order updates and purchase-related information

• To provide customer support and service notifications

Payment Processing

All payments are processed securely through Razorpay.
We do not store or have access to your card, UPI, or bank details.

Sharing Your Data

Your information may be shared only with:

• Shipping and logistics partners for order delivery

• Analytics and service tools to improve customer experience

We do not sell or misuse your personal data.

Security

We use reasonable technical and organizational security measures, including encrypted connections and secure servers, to protect your data from unauthorized access or misuse.

Your Rights (As per DPDPA-2023)

You have the right to:

• Access your personal data

• Request correction or deletion

• Withdraw consent

• Submit grievances related to data usage

Grievance Redressal

📧 Email: support@exactlystudio.in
⏱ Acknowledgment within 2 working days
✅ Resolution within 10 business days or as per DPDPA guidelines

Changes to This Policy

ExactlyStudio may update this Privacy Policy from time to time.
Any changes will be effective immediately upon posting on our website.

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Shipping Policy – ExactlyStudio

Effective Date: 25/12/2025

At ExactlyStudio, we are committed to delivering your orders safely and on time.

1. Shipping Locations

We currently ship to addresses within India only.

2. Processing Time

Orders are processed within 2–3 business days after payment confirmation.

3. Shipping Methods & Charges

• Standard Shipping: ₹49

• Express Shipping: ₹100

Shipping charges are calculated at checkout based on location and selected method.

4. Order Tracking

Once shipped, a tracking number will be shared via email or WhatsApp so you can monitor your order.

5. Delays

Delivery delays may occur due to weather, logistics, or other unforeseen circumstances. We appreciate your patience and understanding.

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Cancellation & Refund Policy – ExactlyStudio

Effective Date: 25/12/2025

Your satisfaction is important to ExactlyStudio.

1. Order Cancellation

Orders can be canceled within 10 hours of placement.
📞 Contact customer support at 8106692077 to request cancellation.

2. Returns & Exchanges

• Eligible within 7 days of delivery

• Products must be unused, unwashed, and in original packaging

• Original receipt or proof of purchase is required

3. Refunds

Once the returned item is received and inspected:

• You will be notified of approval or rejection

• Approved refunds will be credited to the original payment method within 7–10 business days

4. Non-Returnable Items

Certain items such as customized products, innerwear, or sale items may not be eligible for return or refund.